Privacy Policy

Effective Date: July 2025

At Pitter Patter Physio, we are committed to protecting your privacy and ensuring your personal information is handled with care. This policy outlines how we collect, use, and protect your data in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What We Collect

We may collect:

• Your name, contact details, and general enquiry information

• Your child’s name, age, and relevant developmental or medical history

• Correspondence or communication details

• Payment or administrative information

2. How We Collect It

We collect information when you:

• Submit a form via our website

• Book or enquire about services

• Subscribe to updates

• Communicate with us via phone, email, or in person

3. Why We Collect It

We use your information to:

• Deliver physiotherapy and support services

• Manage bookings and communication

• Respond to your enquiries

• Comply with legal or professional requirements

4. How We Protect It

Your information is stored securely and only accessed by authorised personnel. We take reasonable steps to protect it from misuse, interference, or unauthorised access.

5. Disclosure of Information

We will only share your information if:

• You give us permission

• It is necessary for your child’s care (e.g. referrals)

• We are legally required to do so

6. Website & Cookies

Our website may use cookies and analytics tools (like Google Analytics) to help us understand visitor behaviour and improve user experience. This data does not include personally identifiable information. You can disable cookies in your browser settings if preferred.

7. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request corrections to your information

• Contact us if you have concerns about your privacy

8. Contact Us

Pitter Patter Physio
Email us at welcome@pitterpatterphysio.com

By using this website, you agree to the following terms and conditions. These terms may be updated from time to time without notice.

1. General Information

The content on this website is provided for general informational purposes only. It does not constitute professional advice or diagnosis. For personalised advice regarding your child’s health or development, please consult a qualified healthcare professional.

2. Appointments & Services

All appointments booked via this website are subject to confirmation and availability. We reserve the right to reschedule or cancel bookings with reasonable notice.

3. Intellectual Property

All content on this site, including logos, graphics, images, and text, is the property of Pitter Patter Physio unless otherwise stated. Reproduction or use of any content without permission is prohibited.

4. External Links

This site may contain links to external websites for your convenience. Pitter Patter Physio is not responsible for the content, accuracy, or security of these third-party sites.

5. Limitation of Liability

We are not liable for any direct or indirect damages arising from your use of this site or reliance on the content provided. Always seek professional advice before acting on any information found here.